Business digitalisation requires not only willingness to update old procedures, but also ability to think in a new way.
Digitalisation is traditionally understood to mean a more widespread use of information technology: computerising everyday functions. Very often, it consists of simply transferring the existing procedure to electronic form or describing it by means of information technology.
Business-driven digitalisation, on the other hand, does not just update the old. An efficient case of business digitalisation means enabling and implementing entirely novel procedures. That poses both challenge and opportunity.
For successful digitalisation to take place, one needs to be able to scrap the old procedures. Only that will make your digitalisation business-driven and make savings possible. Even though the digitalisation project costs money, it will bring savings by getting rid of labour-requiring routines, and thus make the change profitable.
Business must be the stimulus for digitalisation.
Almost anything can be digitalised, at least partly. Typically, businesses digitalise repeated activities and bring digital tools to assist in everyday work. Individual routines, e.g. in invoicing, are easy to digitalise.
The customer portals of energy suppliers are one example of business-driven digitalisation that goes all the way to the consumers and end users. By digitalising user data into a consumer view, the consumers obtain access to information about their own power use, and see how it looks in relation to other households. Transfer to electronic invoicing and joining it with the customer portal has decreased the demand for hotline service resources.
When Mtech digitalises its customer’s business, it is done in a customer-oriented LEAN agile model. The work starts with defining customer needs and chopping them into small value packages. For each package, its value and indicators are defined. We make the digitalisation in close cooperation with the customer. It is an empowering model also for the customer.